The Challenge The client was a national franchise network with a robust e-commerce program, generating over 23 million users sessions/month. The DORIAN Group had previously worked with the client to implement a comprehensive Unified Platform Monitoring system for their operations. New observability tools allowed greater transparency into platform defects and outages, which exposed an opportunity to optimize […]

The Challenge The client was a national franchise network with a robust e-commerce program, generating over 23 million users sessions/month. As a result of COVID-19 in-store restrictions, they experienced an unprecedented surge in e-commerce growth and found that platform stability became an increasing concern. Confronted with a marked increase in production challenges, the client needed […]